"Jen goes above and beyond every day to ensure that field staff in Idaho understand the ICJ rules, practices and policies and how they are applied. She has assisted me in viewing ICJ matters through a different lens and I can hear her in my head when I'm trying to resolve a difficult return or challenging supervision case asking the question "what would we do if ICJ were removed from the equation?" and once the answer becomes clear, identify the appropriate ICJ rule and move forward.