"In order to help a new ICJO colleague in another Midwest state learn JIDS and dig out from under a huge backlog of assignments, Joy asked to go on-site to the ICJO to assist in person. Joy spent two and a half days training, coaching and encouraging the new staff person, eventually reducing the JIDS assignments count from 286 to 93. Joy saw a need and selflessly shared her own time and skills to make the situation better." - Shelley Hagan, Commissioner, WI
